• Warranty 3 years

  • 0049 5357 181 503 Customer service

  • 30,881 product ratings from our customers

  • Returns guarantee 100 days

General Terms and Conditions

Sport-Thieme GmbH, represented by the Managing Director Maximilian Hohe, processes your order(s) on the basis of the following general terms and conditions (T&Cs).

  1. Conclusion of contract
  2. Delivery date and delivery
  3. Prices
  4. Delivery charge
  5. Payment
  6. Statutory right of withdrawal and voluntary right of return
  7. Defects
  8. Liability
  9. Guarantee conditions
  10. Retention of title
  11. Protective rights
  12. Alternative dispute conditions in accordance with Section 36 of the German Consumer Dispute Resolution Act (VSBG)
  13. Other terms and conditions

 

1. Conclusion of contract.

Clicking on the “Add to cart” button in our online shop places your selected product(s) in the virtual shopping basket. Clicking on the shopping trolley symbol takes you to the virtual shopping basket. Here you can review your order, delete products or amend quantities.

Clicking on “Proceed” starts the order process that you complete by clicking on “Buy now” in the final step. In doing so, you are submitting a legally binding contractual offer regarding the product(s) in the shopping basket.

You will automatically be informed by email that we have received your order and the message will also include the details of your order. This email does not constitute acceptance of your offer.

We will only store this contract text until acceptance of the sales contract and thereafter it will no longer be possible to retrieve it. If you would like to retain a copy of the contract text for yourself, please save a copy of our acknowledgement email.

Assuming no contract has been concluded between you and us, the prices stated are subject to change and are subject to prior sale.

When paying via PayPal, credit card or advance payment / prepayment, the sales contract shall be concluded upon issue of your payment order.

When paying on account or by cash on delivery, the sales contract shall be concluded when we confirm your order. This happens no later than five days from receipt of the order either through the sending of an ‘order confirmation’ in writing, notification of delivery or through the delivery of the goods; during this time, you are bound to your order.

2. Delivery date and delivery.

Unless stated otherwise, we will deliver within three weeks. Where delivery is to a foreign address, the delivery time is extended by one week. The delivery date is calculated from the date on which you receive our order confirmation. The delivery date is calculated from the date on which you receive our order confirmation. If you are paying in advance, the delivery time begins three days after your payment order to your bank.

For freight shipments, you are required to inform us prior to dispatch of any known restrictions that might affect the delivery vehicle.

All freight shipments are delivered to the kerbside of the address provided by you.

If assembly has been agreed, the customer must ensure that the assembly area is prepared by the agreed date. We are entitled to engage subcontractors.

In case of any damage during transit, please inform us within 24 hours of the receipt of goods. Sport-Thieme insures all deliveries. Our customer service will be happy to help, telephone: +49 5357 181 305 or send an email to: aftersales@sport-thieme.de

3. Prices.

All prices stated are in euros. All prices for customers include statutory VAT.

a) VAT on orders from abroad:
For deliveries to end users in Belgium and the United Kingdom, the current VAT rate within these countries applies. For deliveries to end users in other European Union (EU) countries, the current German VAT rate applies, unless the item is exempt under Section 4, Clause 1b) in conjunction with Section 6a of the UStG (German VAT Act). For deliveries outside the EU, prices will be reduced by the amount of German VAT included. Payment of any country-specific import sales tax, as well as possible customs duties and fees, is the customer’s responsibility.

b) Minimum order surcharge, minimum order value:
For order values of less than 39 euros, we apply a minimum order surcharge of 5 euros for all orders from Germany. The minimum order surcharge is shown on our order forms and is automatically displayed for online orders.

For deliveries to other EU countries, there is a minimum order value of 50 euros and for deliveries outside the EU, there is a minimum order value of 80 euros. For orders with a value of less than 750 euros, we apply a surcharge of 20 euros.

The ‘order value’ is the value of the actual order and does not include any service charges and delivery costs.

4. Delivery charges.

a) General:
The delivery charge for all orders within Germany is 6.90 euros per order. If the order includes heavy or bulky products marked ‘heavy/bulky’, a surcharge of 10 euros applies. Delivery charges and surcharges are only applied once per order, even where the order is split into multiple consignments. If an order is to be delivered to multiple delivery addresses, the delivery charges apply per address.

b) Costs for freight shipments:
Items that are dispatched by freight are marked ‘freight dispatch’ in the product description and the shipping weight is provided. A delivery charge of 37,90 euros applies for all freight shipments up to 39 kg within Germany. For freight shipments over 39 kg within Germany, a charge of 0.95 euros applies per kilogram of shipping weight.

c) Flat shipping rates:
Specific flat shipping rates apply to certain products. Information concerning these costs is included within the product description (see table tennis tables or soft flooring, for example).

d) Free delivery:
No delivery charge applies to products marked as ‘free delivery’. If you include other products in your order, only these will be liable for standard delivery charges.

e) Deliveries outside Germany:
For postal deliveries to Austria, Belgium, Denmark, Luxembourg and the Netherlands, we apply a charge of 20 euros per consignment; for freight shipments, the costs are 2.50 euros per kilogram, with a minimum charge of 79 euros per consignment. For postal deliveries to the Czech Republic, France and Poland, we apply a charge of 30 euros per consignment; for freight shipments, the costs are 3.50 euros per kilogram, with a minimum charge of 99 euros per consignment. For postal deliveries to Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Malta, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, and the United Kingdom, we apply a charge of 40 euros per consignment; for freight shipments, the costs are 4 euros per kilogram, with a minimum charge of 109 euros per consignment. Delivery charges for deliveries to countries outside the EU are available on request.

Shipping outside of Germany is normally FCA Grasleben / Free Carrier Grasleben (acc. to INCOTERMS 2010); this does not include the cost of any additional export packaging that may be needed. Contact us for more information at: info@sport-thieme.com or telephone: +49 5357 181 517.

5. Payment.

Paying for goods ordered is convenient and easy. Payment can be made by the following payment methods. In order to hedge our credit risk, we reserve the right to restrict the payment methods that we offer based on the respective credit rating.

a) Bank transfer:
Only existing customers may pay for their goods on account. The payment terms are 21 days from delivery. For this payment method, we carry out a credit check in accordance with our data protection declaration.

b) Credit card:
Your credit card will be debited with the amount of the invoice when the goods are sent.

c) Payment in advance / prepayment:
You can transfer the amount stated on the order confirmation in advance to the following account. For dispatch date please refer to clause 2 of these T&C. The bank details are as follows:

Sport-Thieme GmbH
Commerzbank, Wolfsburg

IBAN: DE59 2698 1062 0300 3802 00
BIC: DRESDEFF269

d) PayPal

6. Statutory right of withdrawal and voluntary right of return

If you are neither purchasing the goods for commercial use nor for your own business purposes and you are resident within the European Union, you have the statutory right to withdraw from this contract, in accordance with Sections 312g and 355 of the BGB (German Civil Code). Details of how to do so follow at the end of these T&Cs.

Irrespective of all statutory return and cancellation rights, we also offer all customers a 100-day returns guarantee, without them having to provide a reason, in accordance with the following terms and conditions.

The returns period begins following complete delivery of the goods. In order to qualify for this guarantee, it is sufficient to send the items on time. For those items that cannot be sent by post (e.g. bulky items), a written return request will suffice. The return or the return request must be sent to: Sport-Thieme GmbH, Helmstedter Strasse 40, D-38368 Grasleben, Germany, fax: +49 5357 970 305, email: aftersales@sport-thieme.de.

You are liable for the cost of returns or return postage. We can refuse to refund the purchase price until we have received the returned goods. We can demand advance payment of the transport costs before we take back items that cannot be sent by post.

Excluded from this returns guarantee are items that are damaged or items that show signs of use beyond what would be expected when ascertaining the quality, features and functionality of the item. The returns guarantee also excludes items that have been specially made (bespoke) or items where the seal has been broken.

7. Defects.

If the goods are defective, then your statutory rights will apply subject to clause 8. If you do receive a defective item despite our comprehensive quality controls, our customer care team will be happy to help you.

8. Liability.

Customer claims for compensation are not accepted. Exceptions to this are where loss of life, injury to body or health or a breach of contractual obligations have occurred as well as liabilities for other damages, due to wilful or grossly negligent acts by us, our legal representatives or vicarious agents. Essential contractual commitments are those necessary to ensure the fulfilment of the contract aims. In the case of a negligent breach of contractual duties, our liability is limited to foreseeable damages typical of the contract concerned.

The restrictions mentioned in paragraphs 1 and 2 also apply in favour of our legal representatives and agents should claims be brought directly against them. The provision of the product liability law remains unaffected.

9. Guarantee conditions.

Commercial buyers who purchase goods for the purpose of reselling are excluded from our guarantee.

Guarantees do not restrict statutory rights, in particular those relating to supplementary performance, abatement, cancellation and compensation, and apply from the time the goods are handed over to the customer until the time the guarantee expires. In the case of a guarantee claim, the customer is entitled to return the item to the following address at our cost up until the date on which the guarantee expires. We will decide whether the item is to be repaired or replaced. The guarantee does not apply to wear and tear of products or to items that have been damaged by the customer. We provide the guarantee: Sport-Thieme GmbH, Helmstedter Strasse 40, 38368 Grasleben, Germany.

10. Retention of title.

The goods remain our property until full payment has been received (including VAT and delivery charges). Customers are not permitted to sell on the items until full payment has been made.

If the customer has purchased the items acting in a commercial or independent professional capacity, then the resale of goods is permitted within the normal course of business. However, all receivables from this resale shall be assigned to us now up to the amount of the invoice value of our claim. We hereby accept this assignment. The purchaser shall remain entitled to collect these amounts even after the assignment has been made. Our entitlement to collect these claims ourselves remains unaffected. However, we will not enforce these rights if the purchaser is not in payment arrears.

11. Protective rights.

We retain the intellectual property rights and copyrights on all products, images and other documents that we deliver. Their use by a third party is subject to our approval.

12. Alternative dispute conditions in accordance with Section 36 of the German Consumer Dispute Resolution Act (VSBG).

We are not obliged and are fundamentally unwilling to participate in a dispute resolution procedure.

13. Other terms and conditions.

In certain countries we will forward your order to our trading partners, who will immediately send you a quotation with prices and conditions.

Should any of our terms and conditions be rendered invalid, all other terms and conditions remain valid. We hereby reject the customer’s terms and conditions.

The place of jurisdiction is our company business address if the customer is a merchant, a legal entity under public law, a special fund under public law or if the customer is not resident within the European Union. We have the right to bring a claim at the customer’s place of general jurisdiction.

The place of jurisdiction is our company business address if the customer is a merchant, a legal entity under public law, a special fund under public law or if the customer is not resident within the European Union. We have the right to bring a claim at the customer’s place of general jurisdiction.

This agreement is governed by German law with the exclusion of the UN Convention on Contracts for the International Sale of Goods. In dealings with end users within the European Union, the laws at the end user’s place of residence may also apply, providing that they are compulsory consumer rights provisions.

- Sport-Thieme GmbH -

Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good..

To exercise the right of withdrawal, you must inform us (Sport-Thieme GmbH, Helmstedter Str. 40, D-38368 Grasleben, Germany, telephone: +49 5357 181 305; fax: +49 5357 970 305, email: aftersales@sport-thieme.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay an in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods that can be sent by post. You will have to bear the direct cost of returning for items that cannot be sent by post. The costs of returning items that cannot be sent by post are estimated to be a maximum of around 139 euros for a shipping weight of up to 39 kg and for higher weights, up to a maximum of around 4,10 euros per kg. The shipping weight is included in the product description.

You are only liable for any diminished value of the goods, resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

You may opt to use a model withdrawal form, which is available on our homepage at www.sport-thieme.com/CancellationForm , or below.

Please note that you have no cancellation rights for the following contracts:

  • Contracts for the delivery of goods that are not ready-made and have been made to measure or clearly to your specific requirements.
  • Contracts for the delivery of sealed goods that have had their seal broken after delivery and cannot be returned for hygiene reasons or for the protection of health.
  • Contracts for the delivery of sound or video recordings or computer software in sealed packaging where the seal has been broken after delivery.

 

To Sport-Thieme GmbH, 

Helmstedter Str. 40,

38368 Grasleben, Germany

Fax: +49 5357 970 305,

aftersales@sport-thieme.de

I/We* hereby give notice that I/we* withdraw from my/our* contract of sale of the following goods* / provision of the following service

………………………………………………….

Ordered on: (*): ……………. Received on: (*):  …………..

Name of consumer(s):

Address of consumer(s):

……………………………………

Signature of consumer(s)

(only if this form is notified on paper)

Date:

(*) Delete as appropriate

In order to offer you the best possible service, we store information about your visit in so-called cookies. By using this website you agree to the use of cookies

More information